Syncsort has acquired Cilasoft

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Support

As part of their maintenance contract, clients receive version updates and new releases of the software. They can also contact the support team by e-mail or by phone for post-training assistance and support.  

Cilasoft continually updates and improves its software solutions, with enhanced and/or new functionality to ensure that the software meets the clients' ever-changing security needs.
      
The support team is always available to rapidly answer requests and queries.  The Customer/Partner Login Area gives clients 24-hour access to technical information and software updates.   

To ensure customers receive service second to none irrespective of their geographical location, first-level support is provided by local, on-the-spot Business Partners.  Cilasoft works closely with partners to ensure their knowledge is up to date and to supply second-level support for more complex customer queries and requirements.    

Normal contractual support is effective during standard business hours.  However, if your business needs around-the-clock support, this can be provided.  Please contact us for further details and to discuss your specific support needs.
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KEY BENEFITS
 
 + Software Updates

 + Online and Phone Support

  (provided in English, French, German, Dutch and Spanish)
 
 +
 Customer/Partner Login Area


Technical Support and Maintenance