|As part of their maintenance contract, clients receive version updates and new releases of the software. They can also contact the support team by e-mail or by phone for post-training assistance and support. |
Cilasoft continually updates and improves its software solutions, with enhanced and/or new functionality to ensure that the software meets the clients' ever-changing security needs.
The support team is always available to rapidly answer requests and queries. The Customer/Partner Login Area gives clients 24-hour access to technical information, software updates, and a comprehensive FAQ section.
To ensure customers receive service second to none irrespective of their geographical location, first-level support is provided by local, on-the-spot Business Partners. Cilasoft works closely with partners to ensure their knowledge is up to date and to supply second-level support for more complex customer queries and requirements.
Normal contractual support is effective during standard business hours. However, if your business needs around-the-clock support, this can be provided. Please contact us for further details and to discuss your specific support needs.
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+ Software Updates
+ Online and Phone Support
+ Customer/Partner Login Area